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How Human-Centered Design Contributes to Better Policy


BY ANGELICA QUICKSEY   “Explore. Experiment. Evaluate. Be delightful!” These words, beside a dry-erase drawing of a double-sided funnel, are scrawled across one of many whiteboard-coated walls in an office full of sticky notes, markers, and a quiet buzz of activity. The office sits on the fifth floor of Boston city hall and hosts a […]

Four Ways Cities Can Do Economic Development Better


BY JOE LEE For decades, Times Square was severely congested, prone to pedestrian accidents, and lacking spaces to rest. In 2008, New York City sought to tackle these problems by mapping the diversity and number of human activities that occurred there. It traced walking patterns to identify “pedestrians’ desire lines” in relation to sidewalks and […]

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