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How Human-Centered Design Contributes to Better Policy


BY ANGELICA QUICKSEY   “Explore. Experiment. Evaluate. Be delightful!” These words, beside a dry-erase drawing of a double-sided funnel, are scrawled across one of many whiteboard-coated walls in an office full of sticky notes, markers, and a quiet buzz of activity. The office sits on the fifth floor of Boston city hall and hosts a […]

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